Note: The job is a remote job and is open to candidates in USA. The confidential company is seeking an AI Content & Data Analyst Contractor to support AI-generated content and digital product data operations. The role focuses on reviewing, editing, publishing, and maintaining content; managing supplier and customer requests; analyzing data; and improving content workflows and processes.
Responsibilities
- Review, validate, and publish AI-generated image content for quality, accuracy, and consistency
- Support AI content workflows utilizing tools such as Midjourney, Gemini, and ChatGPT
- Write, edit, proofread, and maintain digital product content, including Features and Benefits
- Ensure all published content demonstrates excellent English grammar, spelling, clarity, and consistency
- Engage, train, and manage supplier relationships to capture enriched product content
- Partner with suppliers, customers, and internal teams to resolve content-related questions and requests
- Triage, manage, and escalate customer feedback requests through ServiceNow
- Monitor and manage ServiceNow ticket queues
- Create, maintain, update, and retire item MDM content for Features and Benefits
- Manage and respond to intercompany and customer requests received through shared team mailboxes
- Support foodservice assortments across Protein, Produce, and Grocery categories
- Analyze business and content data using Excel, SQL, and Python
- Develop and maintain process and workflow documentation
- Identify flaws, gaps, or inefficiencies in existing processes and recommend improvements
- Manage multiple projects and priorities simultaneously while meeting established deadlines
Skills
- Bachelor's degree or equivalent combination of education and relevant experience
- 0 to 3 years of experience in a Business Analyst, Data Analyst, Content Analyst, eCommerce, or related role
- Copywriting, editing, or content-writing experience
- Excellent English grammar, spelling, proofreading, and written communication skills
- Strong verbal communication and interpersonal skills
- Experience with supplier and/or customer engagement
- Experience using ServiceNow, including working with or managing ticket queues
- Proficiency with Microsoft Office applications, particularly:
- Excel
- Outlook
- Word
- PowerPoint
- Intermediate Excel skills, including:
- VLOOKUP
- Pivot Tables
- Data Visualization
- Intermediate SQL experience
- Intermediate Python experience
- Strong analytical, problem-solving, and critical-thinking skills
- Ability to manage multiple projects and deadlines simultaneously
- Strong team-player mentality with the ability to collaborate across different business functions
- Copywriting and content-editing experience
- Excellent English grammar and attention to detail
- Strong written and verbal communication
- ServiceNow experience
- Outlook and Excel proficiency
- Strong organizational and time-management skills
- Critical-thinking and problem-solving abilities
- Strong collaboration and teamwork skills
- Advanced/expert skills preferred
- Experience with OpenText Media Management
- Knowledge of AI workflows and AI-powered image-generation tools such as Midjourney, Gemini, and ChatGPT
- Experience reviewing, managing, or publishing AI-generated or digital image content
- Background in foodservice eCommerce, marketing, or web content management
- Experience supporting foodservice assortments within Protein, Produce, and Grocery categories
- Strong supplier communication and relationship-management experience
- Intermediate process and workflow documentation experience
- Beginner-level experience with Tableau or Power BI
- Basic understanding of accounting principles
- Experience identifying process deficiencies and implementing or recommending improvements
- AI image/content workflow knowledge
- Supplier and customer relationship experience
- Ability to work independently in a remote environment
- Ability to manage multiple priorities and meet deadlines
Benefits
- Remote work arrangement
Company Overview