Note: The job is a remote job and is open to candidates in USA. Nesco Resource is recruiting for a Data Analyst/Scientist position supporting a Customer Analytics and Digital Products team within a large utility organization. The role analyzes utility and customer datasets, develops Power BI dashboards and reports, validates data quality, and provides actionable recommendations for customer-facing digital products and business initiatives.
Responsibilities
• Analyze large utility datasets, including AMI usage, Customer Care & Billing (CC&B), and customer engagement data
• Review and validate data extracts, vendor dashboards, and multi-source datasets for data quality issues, anomalies, trends, and common themes
• Develop and maintain Power BI dashboards, reports, visualizations, and recurring reporting to track key business and customer metrics
• Analyze customer engagement, product performance, billing outcomes, and other key performance indicators
• Support customer-facing digital products, including rate recommendation and bill comparison tools, using historical usage and billing data
• Track and analyze website and digital product engagement, including page views, clicks, and customer interactions
• Partner with Product Owners, engineers, business SMEs, and other stakeholders to support data integrations, testing, validation, and product enhancements
• Investigate data discrepancies and anomalies and help identify root causes and potential solutions
• Translate complex analytical findings into clear, actionable insights and recommendations for both technical and business stakeholders
• Manage multiple priorities while maintaining a high level of accuracy and attention to detail in a regulated utility environment
• Deliver accurate, actionable analysis of complex utility and customer datasets
• Identify and communicate meaningful trends, anomalies, and data quality issues
• Develop clear dashboards and visualizations that enable stakeholders to understand key metrics
• Support reliable data integrations, testing, and validation for customer-facing digital products
• Collaborate effectively with Product Owners, engineers, and business stakeholders
• Turn complex data findings into practical recommendations that improve products, processes, and customer experiences
Skills
• 2+ years of professional data analysis experience, including experience analyzing large data extracts or datasets
• Hands-on utility industry and AMI data experience is required
• Fundamental understanding of utility customer usage data and related business processes
• Strong experience identifying trends, anomalies, common themes, and data quality issues within large datasets
• Hands-on experience with Power BI for dashboards, reporting, and data visualization
• Experience working with large, multi-source datasets, including Databricks or comparable data platforms
• Strong data validation, analytical, and problem-solving skills
• Excellent attention to detail and ability to work effectively in a regulated environment
• Strong written and verbal communication skills
• Ability to collaborate effectively with technical and business stakeholders and translate technical findings into clear business recommendations
• Ability to manage multiple priorities and work independently in a project-focused environment
• Bachelor's degree required
• AMI / Advanced Metering Infrastructure data
• Utility usage data
• Power BI
• Databricks and/or experience working with large, multi-source datasets
• Experience with Customer Care & Billing (CC&B) data and tools
• Experience with Google Analytics or similar digital engagement analytics platforms
• Experience analyzing website and digital product engagement, including page views, clicks, and customer interactions
• Experience developing dashboards, recurring reports, data visualizations, and analytics supporting customer-facing digital products
• Experience supporting data integrations, testing, validation, and product improvement initiatives within a utility environment
• Customer Care & Billing (CC&B)
• Google Analytics
• Digital engagement analytics
• Customer-facing digital product analytics
• Dashboard and visualization development
Benefits
• Medical coverage through a MEC (Minimum Essential Coverage) plan
• Vision coverage through a MEC (Minimum Essential Coverage) plan
• Dental coverage through a MEC (Minimum Essential Coverage) plan
• 401K
• Employee Assistance Program (EAP) services
• Remote position; EST/CST is preferred
Company Overview
• Nesco Resource s an Staffing and Recruiting firm. It was founded in 1956, and is headquartered in Cuyahoga Falls, Ohio, USA, with a workforce of 501-1000 employees. Its website is http://www.nescoresource.com.