Note: The job is a remote job and is open to candidates in USA. Modea is a technology consultancy that helps large healthcare providers design and build mobile, web, and other digital experiences to improve consumer access to care and strengthen customer relationships. The Data Analyst II will deliver product and web analytics solutions, contribute to Adobe Customer Journey Analytics implementations, analyze data, create reports and dashboards, and advise healthcare clients on analytics strategy and digital experience optimization.
Responsibilities
- Set up, configure, and maintain tracking on healthcare websites and mobile apps to capture critical data points across user journeys
- Serve as a contributor on Adobe CJA implementations and ongoing support engagements—configuring data views, building workspace projects, and troubleshooting data discrepancies
- Work with engineering teams to implement and test tags and scripts using tools like Freshpaint or Tealium, ensuring accurate and HIPAA-compliant data collection
- Design and maintain tracking plans, including event naming conventions
- Produce high-quality client deliverables, including initial performance reports and solution documentation
- Analyze web and product analytics data to identify user behavior patterns, conversion trends, and opportunities for optimization
- Develop insights, dashboards, and regular reports using platforms like GA4, Heap, and Adobe CJA, ensuring clarity and relevance for healthcare stakeholders
- Utilize SQL, Python, or R to query, clean, and transform large datasets, enabling detailed analyses that drive client decision-making
- Own individual work streams within larger enterprise projects, hitting deadlines consistently while proactively communicating progress and potential blockers
- Present findings and recommendations clearly and conversationally during ad-hoc project milestone meetings, adapting to client needs and anticipating concerns
- Educate clients on best practices for analytics tracking, data interpretation, and the strategic use of analytics for business growth
- Analyze client requests to surface underlying business drivers and identify when to escalate risks or flag expansion opportunities
- Operate with a "builder" mindset, staying updated on industry trends in healthcare analytics, compliance, and data privacy
- Travel Expectations: Occasional travel to client sites (approx. 5-10%) and attendance at the annual company meeting
- Performs other duties as assigned that are reasonably within the scope of this position
Skills
- * 2+ years of experience with digital analytics, technical consulting, or related analytical fields
- * Demonstrated hands-on experience with Adobe Customer Journey Analytics (CJA) (implementation, workspace analysis, or configuration)
- * Proficient in data analysis, including data cleaning, transformation, and interpretation
- * Bachelor's Degree or equivalent work experience (CS, MIS, or Data Science preferred)
- * Must be legally authorized to work in the United States
- * Travel Expectations: Occasional travel to client sites (approx. 5-10%) and attendance at the annual company meeting
- * Curiosity: Demonstrates a self-directed interest in generating original queries and digging into complex client questions for ad-hoc reporting and superior service
- * Adaptability: Ability to remain flexible as toolkits and client needs change, maintaining proficiency across a wide range of tools, concepts, and datasets
- * Communication Skills: Must be a polished oral and written communicator, capable of presenting findings to diverse audiences and translating complex technical concepts into business-friendly language
- * Reliability: Proven ability to manage multiple work streams in parallel with a high degree of organization and a "self-starter" mindset
- This role requires hands-on experience in product and web analytics with proficiency in Adobe Customer Journey Analytics (CJA)
- Must be able to remain in a stationary position during the duration of the workday
- Individuals must have the ability to constantly operate a computer
- Must have the ability to converse with and exchange information to clients and coworkers both in person and through a computer
- Capable of occasionally transporting items of 10 lbs or less to and from the office
- Modeans are able to work at any location in Virginia, Tennessee, or North Carolina, unless as otherwise required by job responsibilities
- * Technical Expertise: Proficiency in tag management platforms (Freshpaint, Tealium) and data visualization tools (Looker Studio, Tableau, PowerBI)
- * Advanced Skills: Strong SQL skills (complex queries, database optimization) and experience with R and/or Python
- * Certifications: Adobe certifications (e.g., CJA Business Practitioner) are strongly encouraged
- * Industry Knowledge: Experience in healthcare analytics, including familiarity with HIPAA compliance and unique healthcare data challenges
Benefits
- Generous paid time off
- Generous health, dental, and vision insurance
- 401k with fully vested company matching
- Long-term & short-term disability
- Fully-office, fully-remote, or hybrid work experience
- We will also provide employees with tools to do their job at home as well as in the office.
Company Overview