Note: The job is a remote job and is open to candidates in USA. Mindlance is hiring a Data Analyst-I to support customer setup and back-office data operations. The role manages customer requests, validates and maintains data, monitors orders, updates procedures, and escalates technical issues while working remotely in a fast-paced environment.
Responsibilities
- Sets up new customers, establishing the customer role in the system
- Contacts customers to request additional information and to verify customer data
- Troubleshoots and resolves issues relative to customer setup using established guidelines
- Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department
- Completes requests within established timeframes and keeps requestor notified of status
- Ensures data accuracy, validity, and completeness in results
- Creates and updates core master data procedures as directed
- Begins to demonstrate understanding of processing customer requests to downstream processes/systems
- Participates on projects as required and assigned by management
- Identifies technical issues encountered in the production environment to the IT department and escalates for resolution
- Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt
- Monitoring 5-10 orders at a time, working on side projects simultaneously
- Strong communication of what you’re working on (remote transparency)
- 1-2 weekends / month
- Customer service: responsive communication, follow-up, and issue resolution
- Data validation, accuracy checks, and issue troubleshooting
- Order monitoring and managing multiple requests simultaneously
- Clear communication with customers and internal teams
- Escalating technical/system issues to IT / engineering teams
- SOP updates, process improvement, and fast-paced remote work
Skills
- Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt
- Monitoring 5-10 orders at a time, working on side projects simultaneously
- Strong communication of what you're working on (remote transparency)
- 1-2 weekends / month
- Customer service: responsive communication, follow-up, and issue resolution
- Data validation, accuracy checks, and issue troubleshooting
- Order monitoring and managing multiple requests simultaneously
- Clear communication with customers and internal teams
- Escalating technical/system issues to IT / engineering teams
- SOP updates, process improvement, and fast-paced remote work
- Must be comfortable in Excel / Google Sheets
- 2.5+ years of data entry and back office operations
- Preference for experience in logistics, customer support, IT
Benefits
- Remote work
Company Overview
Company H1B Sponsorship