Note: The job is a remote job and is open to candidates in USA. Initiate Government Solutions (IGS) is a woman-owned, remote IT services provider supporting federal partners through enterprise IT, health services, data analytics, AI, and information systems modernization. The Data Analyst will support the Digital Accessibility Program by analyzing operational and accessibility data, developing AI/ML and predictive models, creating dashboards and reports, and recommending process improvements to enhance accessibility services and program maturity.
Responsibilities
- Collect, analyze, and interpret data from accessibility testing activities, web crawler results, helpdesk operations, service requests, user feedback, and program performance metrics
- Develop and maintain interactive dashboards, KPI reports, and executive-level analytics to support program monitoring and stakeholder decision-making
- Identify key metrics required to measure digital accessibility program performance and recommend strategies for capturing additional data where gaps exist
- Design and implement AI and Machine Learning models to identify patterns, predict future service demand, and forecast accessibility trends
- Develop predictive analytics models that identify recurring accessibility barriers, testing deficiencies, and operational risks
- Utilize Natural Language Processing (NLP) techniques to analyze customer feedback, tickets, and service requests to automatically categorize issues and recommend corrective actions
- Perform trend analysis and statistical modeling to support strategic planning and continuous improvement initiatives
- Collaborate with Program Managers, Accessibility Specialists, and Government stakeholders to translate business requirements into analytical solutions
- Develop data governance processes, analytics methodologies, and reporting frameworks that support accessibility program maturation
- Conduct process assessments and recommend efficiency improvements using industry-standard process improvement frameworks
- Produce Data Analytics Plans, Process Improvement Plans, monthly reports, dashboards, and executive briefings
- Other duties as assigned
Skills
- Bachelor's degree in Data Science, Computer Science, Information Systems, Statistics, Mathematics, Engineering, or related field
- 5+ years of experience performing data analysis, business intelligence, or data science activities
- Experience developing data visualizations and dashboards using Power BI, Tableau, or similar tools
- Experience working with large datasets, data integration, and data quality management
- Strong knowledge of SQL and data extraction methodologies
- Experience with Python, R, or other analytics/programming languages
- Experience applying statistical analysis, predictive modeling, and forecasting techniques
- Ability to communicate technical findings to executive and non-technical audiences
- Ability to work in the United States without sponsorship
- Ability to obtain and maintain a Public Trust
- Experience supporting accessibility, Section 508, WCAG, or digital compliance initiatives
- Experience developing AI/ML solutions in Azure AI, Azure Machine Learning, AWS SageMaker, or similar platforms
- Experience utilizing NLP techniques for text analytics, sentiment analysis, classification, and automation
- Experience with SharePoint, Microsoft Power Platform, and Microsoft 365 analytics solutions
- Experience implementing predictive analytics and AI-driven decision support systems
Benefits
- Comprehensive medical, dental, and vision care
- Matching 401K and profit sharing
- Paid time off
- Training time for personal development
- Flexible spending accounts
- Employer-paid life insurance
- Employer-paid short- and long-term disability coverage
- An education assistance program with potential merit increases for obtaining a work-related certification
- Employee recognition programs
- Employee referral programs
- Spot bonuses
Company Overview