Note: The job is a remote job and is open to candidates in USA. BILL is a Fintech company focused on empowering businesses with innovative financial tools. The CXO AI Engineer will be part of a founding team that shapes AI systems to automate workflows and enhance operational efficiency within Customer Experience Operations.
Responsibilities
- Automate repetitive operational workflows: CES reporting, QA transcript analysis, knowledge article maintenance, SOP-driven case workflows. Deploy standardized automations across Slack and Salesforce at scale
- Flag stalled handoffs, aged cases, SLA breach risks, and duplicate cases before they become problems. Review DevRev/Cresta transcripts to ensure bots are behaving as expected
- Give leaders self-serve access to data and insights. Deliver automated weekly/monthly business intelligence on cadence (site health, volume, SLA, CES). Detect escalation patterns and repeat contacts that nobody is connecting the dots on
- Build memory architecture: bots that look at staffing, feedback, transcripts, and agent work together at scale. Know what happened last week and what's coming next
- Connect and deploy orchestration layers (MCP, custom connectors) to automate CX business workflows and productize internal tools
- Measure operational reliability and system accuracy to ensure business metrics are being achieved: contacts deflected, cost avoided, hours saved. Design escalation patterns so the system knows when to surface to a human
- Partner with the data team on structured data layers that keep AI outputs trustworthy. Productize what works so it scales across the org
Skills
- Experience with Salesforce integrations or CX/support tooling (DevRev, Cresta, knowledge management systems)
- Data modeling or analytics background (dbt, Redshift, Trino)
- Experience building tools for non-technical end users
Benefits
- The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
Company Overview