Note: The job is a remote job and is open to candidates in USA. Calance is seeking a Cut Engineer to execute approved network maintenance procedures and transformation activities across datacenter, MSO, retail, and RBO environments. The role performs network changes, device migrations, validation, troubleshooting, bridge communications, documentation, and issue escalation during overnight maintenance windows.
Responsibilities
- Perform the actual network "cuts," executing all logical changes and configurations as defined in the approved MOPs
- Execute routing, switching, transport, device swap, or service-impacting steps with precision and adherence to clients standards
- Configure and validate Cisco Catalyst and Nexus switches, Juniper EX Switches, as well as multi-vendor devices (Nokia, etc.), during live maintenance windows
- Validate pre-cut and post-cut conditions per procedure, ensuring service continuity and compliance with acceptance criteria, including quality checks in Vmanage for SD-WAN environments
- Coordinate with project managers, Cut Admins, and customer stakeholders to confirm site readiness prior to each maintenance window
- Review and validate cutsheets, install guides, As-Built documentation, and configuration packages to ensure accuracy before execution begins
- Assist in device staging and pre-configuration activities — including Network OS upgrades and device preparation — to support seamless cut execution
- Validate Bill of Materials (BOM) and ensure all required hardware and configurations are in place prior to change windows
- Join and actively participate in the nightly maintenance bridge, providing live updates, step confirmations, and issue notifications
- Collaborate with Cut Admins, Engineers, and client’s teams to ensure real-time visibility into progress and execution status
- Escalate issues promptly to the Cut Admin or Manager when deviations, failures, or unexpected results occur
- Serve as a point of technical escalation during active maintenance windows for assigned workstreams (e.g., MSO)
- Follow MOPs exactly as written and provide immediate feedback when discrepancies, risks, or improvement opportunities are identified
- Capture accurate execution notes, timestamp confirmations, and device responses to support the Cut Admin's maintenance window reporting
- Produce and maintain As-Built documentation following each change event to reflect the current state of the network
- Assist in validating rollback steps when required to restore service during failed or interrupted events
- Perform on-the-spot troubleshooting when post-change validations do not align with expected outcomes, leveraging deep knowledge of routing protocols (BGP, OSPF, EIGRP) and switching (STP, VTP, Q-in-Q)
- Troubleshoot WAN technologies including MPLS, Metro Ethernet, DMVPN, and xDSL as required during migration activities
- Engage engineering or Tier-3 SMEs when advanced expertise is required, with prior Tier-3 escalation experience preferred
- Support root-cause data collection when issues emerge during the maintenance window
- Provide procedural feedback to the Lead Engineer / MOP Author to refine future execution steps and enhance repeatability
- Identify recurring issues or trends during execution and recommend improvements to change methodology
- Apply experience with change request and MOP creation to contribute to procedural quality reviews when called upon
Skills
- 3–5 years of experience in network operations, deployment engineering, or telecom maintenance (aligned with internal role profiles)
- Strong hands-on experience with routing and switching across multi-vendor environments — Cisco (Catalyst, Nexus, ISR/ASR), Juniper, Nokia
- Proficiency with key routing protocols (BGP, OSPF, EIGRP) and switching protocols (STP, RSTP, VTP); WAN technologies including MPLS, DMVPN, and Metro Ethernet
- Ability to read, interpret, and execute detailed MOPs, cutsheets, network diagrams, and configuration files
- Experience with ITSM and documentation tools such as ServiceNow, Confluence, and Smartsheet
- Comfortable working U.S overnight maintenance windows and in high-pressure, real-time execution environments
- Strong communication skills for live bridge participation
- Precision and attention to detail
- Strong problem-solving under time constraints
- Execution discipline
- Clear communication
- Ability to work independently and with distributed teams
- Experience with SD-WAN platforms (Cisco Viptela/Vmanage preferred); familiarity with transport/optical environments is a plus
- Engage engineering or Tier-3 SMEs when advanced expertise is required, with prior Tier-3 escalation experience preferred
- Cisco certifications (CCNA or CCNP) strongly preferred
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