[Remote] Customer Support Specialist, Time & Attendance / Scheduling

Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for businesses to manage HR, IT, and Finance. The Customer Support Specialist will support customers using Rippling’s Time & Attendance and Scheduling products by resolving issues, answering inquiries, documenting interactions, and collaborating with Product and Engineering teams to improve services.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Skills

• * Bachelor's degree
• * 1-4 years of customer support experience in a SaaS business
• * Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
• * Time management skills and ability to prioritize
• * Excellent communication skills, both written and verbal (in English)
• * Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Benefits

• Ongoing training and development opportunities
• Opportunities for professional development
• Bonuses
• Remote work arrangement for the Remote (AZ, US) location

Company Overview

Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.

Company H1B Sponsorship

Rippling has a track record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.