Note: The job is a remote job and is open to candidates in USA. Quik Hire Staffing is hiring on behalf of a client seeking a Customer Support Specialist to support customers using the Micro1 platform. The role focuses on responding to inquiries, troubleshooting platform issues, documenting interactions, escalating complex cases, and ensuring timely ticket resolution.
Responsibilities
- Respond to customer inquiries via chat, email, and ticketing systems in a timely manner
- Troubleshoot technical issues related to the platform and provide clear step-by-step guidance
- Document customer interactions and maintain accurate records in the support system
- Escalate complex issues to the appropriate team when necessary
- Monitor and track support tickets to ensure timely resolution
Skills
- Prior experience in customer support or a related field
- Familiarity with ticketing systems and CRM tools
- Strong written and verbal communication skills in English
- Ability to work independently and manage time effectively
- Basic technical troubleshooting abilities
Benefits
- Remote work from anywhere
- Flexible, contract-based work
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