[Remote] Customer Support Specialist, Payroll Setup

Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, and Finance operations. The Customer Support Specialist, Payroll Setup role supports customers by resolving payroll-related issues, providing product guidance, documenting interactions, and sharing feedback with Product and Engineering teams.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Skills

• Required: Must be located in PST or MDT
• Ability to work 9am-5:30pm PST
• Required: Proficient in English; written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Benefits

• Eligibility for overtime
• May be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy
• May be eligible to participate in the company's benefits programs, which may include medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy

Company Overview

Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.

Company H1B Sponsorship

Rippling has a track record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.