Note: The job is a remote job and is open to candidates in USA. EasyPost is a rapidly growing company founded in 2012, focused on simplifying shipping for businesses of all sizes. The Customer Support Specialist II role involves providing support and assistance to customers, troubleshooting issues, and enhancing overall user experience.
Responsibilities
- Provide first-level contact and convey resolutions to customer issues
- Troubleshoot basic product or service issues and provide clear solutions
- Escalate complex issues to senior team members or technical specialists when necessary
- Document customer interactions, issues, and resolutions in the support system
- Serve as a communication link between customers and key internal teams
- Proactively follow up with customers to ensure resolution and satisfaction
- Provide friendly, timely, and effective support to customers, ensuring a positive experience
- Provide feedback to internal teams to help improve products, services, and processes
Skills
- High School Diploma or equivalent
- 1-2 years of related experience
- Strong communication skills (written and verbal)
- Strong organizational skills with the ability to manage multiple tasks and priorities
- High attention to detail to ensure accuracy in communication, documentation, and problem-solving
- Customer-first attitude with a willingness to go above and beyond
- Basic computer skills and ability to learn new software quickly
- Ability to remain calm and professional in challenging situations
- Team player with a proactive mindset
- Quick learner with adaptability to changing environments
Benefits
- Comprehensive medical, dental, vision, and life insurance
- Competitive compensation package and equity
- Monthly work from home stipend of $50
- Flexible work schedule and paid time off
- Collaborative culture with a supportive team
- A great place to work with unlimited growth opportunities
- The opportunity to make massive contributions at a hyper-growth company
- Make an impact on a product helping ship millions of packages per day
Company Overview