Note: The job is a remote job and is open to candidates in USA. Momentus Technologies provides event and venue management software to customers worldwide. The Customer Support Specialist I will provide technical support and training, resolve software issues, assist with testing and account setup, gather customer feedback, and support internal customer service operations.
Responsibilities
- Become an expert user on our software and keep up to date with new features and enhancements
- Working with customers and the Momentus development team to resolve software errors
- Test new/improved functionality and/or bug fixes prior to general release
- Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist
- Provide user training on specific features and or modules
- Maintain and oversee file server cleanup and maintenance
- Build local Momentus sites for testing
- Become a trusted resource for key accounts
- Educate and develop existing customer accounts
- Demonstrate new features and unique use cases
- Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration
Skills
- 2+ years of customer service experience ideally in a high growth saas company
- Excellent phone and email communication
- Proficient in Microsoft Suite (Word, Excel, etc)
- Availability for on-call support over the weekend a few times a year
- This is a U.S.-based remote role. However, due to regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not currently mandate salary disclosure in job postings
- Candidates residing in California, or other states with active pay transparency laws will not be considered at this time
- Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred
- You have venue/event industry experience
- You are empathetic and patient when assisting and educating others on complex topics
- You are detail-oriented and take pride in doing excellent work
- You are a team player
- You like to keep everyone in the loop - you don't hold back communicating about goals, expectations, tasks, and feedback; you expect the same from others
- You get excited about SQL databases, data analytics, and reports, and are proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports
Benefits
- U.S.-based remote role
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