Note: The job is a remote job and is open to candidates in USA. Insperity is hiring a Customer Support Specialist to provide technical and operational support to students and their families. The role involves responding to inquiries, resolving software and hardware issues, escalating academic and technical concerns, maintaining support resources and records, and improving support processes.
Responsibilities
- Serve as the primary point of contact for students and families through email, phone, text, and support platforms
- Respond to inquiries related to enrollment, attendance, curriculum, testing, and grades
- Troubleshoot and resolve software and hardware issues involving Chromebooks, PCs, and Macs
- Triage and escalate academic and technical concerns to appropriate personnel
- Develop and maintain FAQs, templates, user guides, and support resources
- Train and mentor fellow support specialists and staff members
- Manage employee onboarding, offboarding, and remote device configuration
- Maintain support logs, hardware inventory, and assist with system integrations
- Collaborate across teams to improve support processes and enhance the student experience
Skills
- Minimum of 3 years of experience in a support, helpdesk, or family-facing role within a school-based environment
- Experience working independently in a remote environment with minimal supervision
- At least 1 to 2 years of experience using Google Workspace (Docs, Sheets, Slides, Drive)
- Strong written communication skills with the ability to explain complex information clearly
- Exceptional problem-solving and conflict-resolution abilities
- Knowledge of educational technology platforms and virtual learning environments
- High school diploma or GED required
- Bachelor's degree preferred
- IT, computer repair, or network diagnostic certifications are preferred
- Student- and family-centered approach with a passion for delivering outstanding support
Benefits
- Medical, dental, and vision insurance provided
- 401(k) plan available with employer matching
- Life and disability insurance for added protection
- Health savings and flexible spending accounts offered
- Paid time off, paid holidays, and remote work choices provided
- A collaborative environment where everyone feels encouraged to contribute to processes, decisions, planning, and culture
- Opportunities to learn and grow with the company
Company Overview
Company H1B Sponsorship