Note: The job is a remote job and is open to candidates in USA. Bloomerang is a mission-driven company that provides technology and support to help nonprofits maximize their impact. The Customer Support Specialist will provide day-to-day customer service through email, live chat, and phone, while assisting with software implementation, training, troubleshooting, documentation, quality assurance, and product feedback.
Responsibilities
- Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
- Carry your own weight in ticket volume (approximately 25 interactions per day)
- Assist our wonderful customers with the Bloomerang software
- Ensure proper software utilization by each of our customers
- Conduct new customer implementations and training
- Develop and delivering training webinars to both our customers and internal employees
- Write and create help documents and videos. Don’t worry, we’ll show you how
- Assist with general software quality assurance and testing
- Provide software design and functionality feedback to our Product Development team
Skills
- Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
- Problem tracking skills to determine trends or patterns to client system problems
- A background in providing top-notch customer service
- Superb written and verbal communication
- The ability to solve problems quickly
- Keen troubleshooting ability, and general comfort with computers and software technology
- This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time
Benefits
- Generous health, vision, and dental insurance options
- HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
- 20 PTO days
- 3 flex days
- 4 optional volunteer days
- 12 paid holidays
- Paid parental leave
- 401k match to help invest in your future
- Everything you need to be successful, shipped right to your door
- You may also be eligible for a discretionary bonus
- Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only)
Company Overview