Note: The job is a remote job and is open to candidates in USA. Signal Travel & Tours, Inc. is hiring a Customer Support Specialist for its travel support operations. The role provides timely assistance with travel planning, ticketing, tours, reservations, payments, customer service, and itinerary questions while documenting interactions, resolving routine issues, and escalating complex cases.
Responsibilities
- Respond to customer or client requests connected with travel planning, ticketing, tours, reservations, payments, customer service, and itinerary support
- Review account or request details and document each interaction with complete notes and next steps
- Resolve routine questions within documented procedures and escalate complex or sensitive cases
- Follow up on open requests, promised actions, or missing information
- Use approved resources while adapting communication to the customer's specific question
- Meet service-quality and documentation expectations for Signal Travel & Tours, Inc
Skills
- • Strong written and verbal communication with a professional, solution-focused approach
- • Comfort using CRM, ticketing, email, chat, phone, or web-based support tools
- • Ability to learn service information quickly and explain it clearly
- • Strong documentation and follow-up habits
- • Reliable internet access and a quiet workspace
Benefits
- 100% Remote — United States
Company Overview