Note: The job is a remote job and is open to candidates in USA. G Spa Travel S.A.S. is a travel services company hiring a Customer Support Specialist for a fully remote role in the United States. The position handles customer inquiries related to travel planning, reservations, group and event coordination, traveler support, and supplier communication while documenting interactions, resolving routine issues, coordinating follow-up, and tracking service quality.
Responsibilities
- Respond to customer or client inquiries relevant to travel planning, group and event coordination, reservations, traveler support, supplier communication, and service workflows through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role. The work is completed for G Spa Travel S.A.S
- Review account, request, or service information carefully and document each interaction accurately for G Spa Travel S.A.S. This supports the Customer Support Specialist role
- Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Customer Support Specialist role. The work is completed for G Spa Travel S.A.S
- Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Customer Support Specialist role. The work is completed for G Spa Travel S.A.S
- Track service quality, response commitments, and recurring issues to support dependable customer outcomes at G Spa Travel S.A.S
Skills
- Demonstrated ability to perform Customer Support Specialist work, or closely related training/experience, with reliable accuracy and follow-through
- Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for G Spa Travel S.A.S
- Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Customer Support Specialist workflow
- Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality
- Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Customer Support Specialist position. The work is completed for G Spa Travel S.A.S
- For the Customer Support Specialist position at G Spa Travel S.A.S., relevant skills include Call Handling, Account Updates, Follow-up, Response Management, Service Recovery, Record Management, Issue Resolution, CRM. These capabilities are intended to support the documented responsibilities of this specific role and should not be treated as unrelated keyword requirements
Benefits
- 100% remote within the United States
Company Overview