Note: The job is a remote job and is open to candidates in USA. BBQGuys is a company dedicated to enhancing outdoor living experiences. They are seeking a Customer Support Specialist to provide exceptional service through post-sale interactions, handling customer inquiries via calls, chats, and emails while ensuring a positive customer experience.
Responsibilities
- Provide technical support
- Facilitate troubleshooting of customer issues, handling resolution of those issues in single call, or creating appropriate follow up
- Set proper expectations with customers based on daily workflows
- Thoroughly document all customer, vendor, and shipper interactions
- Achieve Key Performance Indicators
- Handle customer complaints, provide appropriate solutions in a timely manner; follow up to ensure resolution
- Aspire to create sales retention and minimize returns or discount needed to gain a great customer experience
- Develop strong customer relationships, providing empathy and concern
- Take inbound/make outbound customer calls as volume requires
- Solve customer support incoming chat requests and resolve as needed
- Work as part of a team in a ticket-based shared workload
- Communicate with management about any potential hurdles
- Properly report any issues including but not limited to website details, product descriptions, and supplier information
- Adhere to BBQGuys CAPLC Code
- Other duties as assigned by management
Skills
- Reliable internet connectivity
- Attention to detail
- Excellent critical thinking and decision-making skills
- 40WPM+
- Excellent written and verbal communication skills
- Flexibility with scheduling is dependent upon business needs including but not limited to mandatory meetings, huddles, overtime, weekends, etc
- Receptive to constructive feedback and coaching
- Ability to handle stressful situations associated with dissatisfied customers
- Professional demeanor and positive attitude
- Punctual and adherent to BBQGuys Attendance Policy
- Highschool diploma or GED
- Customer Support experience, 1+ years
- Call center experience with multi-line phone system
Company Overview