Note: The job is a remote job and is open to candidates in USA. Driven Podcast is hiring a Customer Support Specialist to support its remote team. The role tracks customer questions from intake through resolution, provides consistent answers using reference materials, and escalates issues outside established guidance.
Responsibilities
- Troubleshoot routine issues using documented steps and available resources
- Check existing knowledge articles for accurate, up-to-date answers
- Handle difficult conversations calmly and respectfully
- Use customer relationship tools to maintain accurate interaction histories
- Explain service procedures and common product features in straightforward language
- Identify requests requiring specialist assistance and escalate them appropriately
- Close resolved cases with a concise record of the action taken
Skills
- Accurate note taking and organization of open requests
- Ability to investigate routine issues systematically
- Willingness to learn product information and support procedures
- Clear written communication and courteous customer interaction
- Applicants must be authorized to work in the United States
- Previous customer-facing work is helpful but not required
Benefits
- Remote within the United States
Company Overview