Note: The job is a remote job and is open to candidates in USA. Qualia provides B2B real estate technology that simplifies and secures the home buying and selling experience through digital closing platforms. The Customer Support Representative - Resware will assist customers with software issues, provide troubleshooting and training, and collaborate with technical support and engineering teams to resolve problems efficiently.
Responsibilities
- Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases for problems that impact customer operations
- Assist with testing and troubleshooting issues and translate between customers and our technical support and engineering teams
- Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues
- Contribute to a work environment that fosters pride in being a part of a winning team and promotes personal growth
- Maintain productivity and quality standards
- Be responsible for the stewardship of sensitive customer information
Skills
- You've worked directly in the real estate, title, and escrow business
- 1 to 2 years of industry experience
- Excellent organization and interpersonal skills
- Excellent verbal and written communication skills
- Strong software skills
- Customer service/support experience via phone and email
- Ability to work with all levels of customers, including end-users, management, and executives
Benefits
- Comprehensive health plans
- A 401k program
- Commuter benefits
- Professional development
- Parental leave
- A flexible time off policy
- A robust online onboarding program to train new hires
- Biweekly all hands meetings
- A variety of internal virtual events to keep employees connected
- Remote possibilities for qualified candidates
Company Overview