Note: The job is a remote job and is open to candidates in USA. Family First Life provides insurance-related services and client support. The Customer Support Representative serves as a first point of contact for clients, responds to inquiries through email, phone, and live chat, resolves issues, maintains support documentation, and routes feedback for improvement.
Responsibilities
- Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
- Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
- Update and maintain accurate support documentation and FAQs
- Collect and route customer feedback for internal improvement
- Demonstrate perseverance and empathy in resolving client concerns
- Learn continuously and share your knowledge with teammates
Skills
- **An advocate** – You care deeply about the customer experience and stop at nothing to deliver value
- **A creative problem solver** – You can think outside the box and find the best solution using available tools
- **A wordsmith** – You're clear, concise, and approachable in both written and verbal communication
- **A helper** – You're patient and understanding, committed to creating positive interactions
- **An organized multitasker** – You juggle tasks with ease and maintain high productivity
- **A team player** – You're collaborative, supportive, and enjoy helping your colleagues succeed
- Excellent **written and verbal communication** skills
- **Commitment** to working hard to grow
- A **customer-first mindset** with a strong desire to assist others
- Comfort with **live chat, email communication, and CRM platforms**
- Ability to learn quickly, stay organized, and handle multiple priorities
- A positive attitude and a growth mindset – we value coach ability over perfection!
- Previous **customer service or soft sales** experience is a plus
Benefits
- Weekly pay
- Performance-based bonuses
- Health, life, and retirement benefits
- Merit-based promotions
- Opportunities for advancement into leadership roles
- A supportive, team-oriented culture that values your growth
- Remote-friendly work arrangement
Company Overview