Note: The job is a remote job and is open to candidates in USA. ADM is a global leader in human and animal nutrition and agricultural origination and processing. The Customer Support Representative provides customer support for shipments, processes orders and inquiries, coordinates with internal and external teams, maintains customer records, and supports delivery and invoicing accuracy.
Responsibilities
- Create excellent relationships with customers and be responsive to their needs
- Obtain strong working knowledge of ADM products
- Obtain strong working knowledge of ADM systems
- Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt
- Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
- Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc
- Log pertinent case detail within ADM systems to provide transparency to items needing further review
- Assist with accounts receivable efforts
- Review various reports to confirm delivery, proper invoicing, etc
- Prepare general business correspondence
- Coordinate other functions as needed
Skills
- A service-oriented focus on both internal and external customers
- Strong written and verbal communication skills
- Ability to collaborate in a team-oriented environment
- A positive customer centric disposition
- Proficiency in Microsoft Excel, Word and Outlook
- The ability to learn web-based and other computer applications as needed
- Excellent keyboarding skills
- Decision-making abilities
- Multitasking
- The ability to adapt to adapt to a constantly changing environment
- Attention to detail
- Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone
- Bachelor's degree or previous Customer Support experience is preferred
- Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
Benefits
- There is opportunity for career growth within this group.
- Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
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