Note: The job is a remote job and is open to candidates in USA. Palmstreet is a live shopping platform connecting collectors and sellers through social commerce experiences. The company is seeking a Customer Support Representative to assist users, reinforce community standards, resolve issues, track customer feedback, and improve support processes. The role is fully remote and requires the candidate to be based in Brazil.
Responsibilities
- Respond to user inquiries on our mobile app and desktop
- Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner
- Track and record issues and data to inform the company of problems and requests for improvements
- Contribute to the SOPs to enhance overall team efficiency
- Collect, organize and summarize various customer cases to identify trends and potential system bugs
- Ensure customer issues are resolved promptly through high-quality service
- Continuously learn and adapt to new knowledge so you can provide the highest level of service
- Perform other duties as assigned
Skills
- The right candidate must be based in Brazil
- • Reliable computer, smart phone and reliable high-speed internet connection
- • Excellent American English reading and writing skills
- • 2-3 years of customer service experience and able to handle multiple customer issues simultaneously
- • Team player who works well with others
- • Courteous and detailed written communication skills
- • Strong learning ability and initiative
- • Excellent technical skills – phone app technical skills are vital in this role
- • Native English speaking, writing and listening skills
- • Experience working in e-commerce platforms
- • Practical experience in summarizing and optimizing SOPs
- • An interest in plants and/or crafts
- • This position is fully remote, and candidate must be based in Brazil
- Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday
- • Time spent living in the US preferred
Benefits
- This position is fully remote
- Join a fast-paced startup culture where creativity and curiosity are valued.
- Collaborate with a passionate, nimble team and work directly with sellers of unique products.
- Be part of an exciting evolution in commerce, while helping shape what live shopping becomes next.
Company Overview