Note: The job is a remote job and is open to candidates in USA. Off The Field Foundation is hiring a Customer Support Representative to guide customers through solutions and document relevant information. The role provides responsive assistance, clear communication, and accurate case follow-through across customer requests.
Responsibilities
- Respond to customer requests through approved messaging, email, or phone channels
- Provide accurate guidance using documented processes and available resources
- Escalate issues requiring specialist review to the appropriate team
- Verify account details using approved privacy and security procedures
- Use a professional, courteous tone in written and verbal communications
- Document key details so colleagues can continue a case if needed
- Maintain organized notes while handling several active requests
Skills
- Ability to document issues accurately and concisely
- Respect for personal data and privacy processes
- Customer-focused attitude and patient listening habits
- Organized approach to cases, deadlines, and follow-up
- Willingness to ask for guidance and escalate unfamiliar issues
- We welcome candidates with relevant coursework, project work, or early professional experience
Benefits
- Remote within the United States.
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