Note: The job is a remote job and is open to candidates in USA. Altimeter Solutions Group is a provider of managed repair services for the property insurance industry. The Customer Support Representative provides customer service and claims assistance to carriers, contractors, policyholders, and service providers while managing claim-related tasks, timelines, and stakeholders.
Responsibilities
- Regular and reliable attendance is an essential function of this position
- Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency
- Proactively ensure contractor compliance with standards set forth in best practices
- Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices
- Handle incoming and outgoing phone calls and email in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas
- Train contractors and adjusters on all Altimeter products as needed
- Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties
- Assist with catastrophe events as needed
- Perform other duties as assigned
Skills
- High school diploma required
- Two years of Customer Service experience
- Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook
- Must be able to work in both a team environment and autonomously
- Self-motivated and independently able to prioritize tasks and resolve issues
- Bachelor's degree (BA/BS) preferred
- Insurance industry or construction experience strongly preferred
- Previous experience working with general contractors/vendors is a plus
- Intermediate to advanced computer skills
- Strong interpersonal skills and demonstrated ability to work effectively with business leadership
- Problem solving skills, including issue resolution and positioning
- Multi-channel communication and support experience including instant messaging, email, and phone calls with customers
- Ability to stay organized while managing multiple priorities
- Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox
- Knowledge of Claims Management Systems a plus
Benefits
- This is a remote position.
Company Overview