Note: The job is a remote job and is open to candidates in USA. Signal Travel & Tours, Inc. is a travel services company supporting leisure and corporate travel. The Customer Support Representative provides timely assistance with trip planning, bookings, tours, payments, and service issues through phone, email, chat, and ticketing channels while documenting interactions, resolving routine cases, and escalating complex matters.
Responsibilities
- Respond to customer or client questions related to leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations through approved phone, email, chat, or ticketing channels in the Customer Support Representative role at Signal Travel & Tours, Inc
- Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Representative role at Signal Travel & Tours, Inc
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across travel booking and customer service in this Customer Support Representative position
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Signal Travel & Tours, Inc. team as part of Customer Support Representative work
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting travel booking and customer service in the Customer Support Representative role at Signal Travel & Tours, Inc
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Representative responsibilities at Signal Travel & Tours, Inc
Skills
- Strong written and verbal communication with a patient, professional, solution-focused approach
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools
- Ability to learn policies and service information quickly and explain them clearly
- Reliable internet access, a quiet workspace, and the ability to work independently
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Representative opening at Signal Travel & Tours, Inc
Benefits
- 100% remote work arrangement — United States
Company Overview