Note: The job is a remote job and is open to candidates in USA. WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are seeking a Customer Support Specialist to create an incredible experience for customers by responding to inquiries, troubleshooting issues, and collaborating with various teams to enhance customer satisfaction.
Responsibilities
- Respond to customer inquiries via email and live chat with timely, professional, and friendly communication
- Deliver exceptional customer support by ensuring customers feel heard, valued, and confident in their resolution
- Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward
- Become a product expert who can confidently educate customers on features, best practices, and new product capabilities
- Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences
- Provision customer accounts and support customer onboarding activities with accuracy and attention to detail
- Identify opportunities to improve customer satisfaction through better processes and workflows
- Capture customer feedback and collaborate with Product to advocate for improvements that matter most to customers
- Maintain accurate internal documentation and contribute to the ongoing evolution of our support processes
Skills
- 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company
- Excellent written and verbal communication skills
- A genuine curiosity to understand customer problems and find thoughtful solutions
- The ability to quickly become a product expert and confidently guide customers
- Experience advocating for customers while balancing business priorities
- A track record of identifying process improvements using customer feedback and support data
- Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms
- Strong organization and attention to detail
- The ability to prioritize multiple competing tasks with minimal supervision
- A self-starter mindset with a willingness to learn and adapt quickly
- Must be authorized to work in the United States
- Must pass a pre-employment background check
Benefits
- Flexible schedule and fully remote work environment.
- Opportunity to work with an experienced, collaborative team at a fast-growing AI company.
- Potential opportunity to convert to a full-time role, which would include WellSaid Labs' standard employee compensation and benefits package.
Company Overview