Note: The job is a remote job and is open to candidates in USA. Clark National Accounts is a technology-driven division focused on customized distribution services and business solutions for national brands. The Customer Support Intern will support customer inquiries, research orders and product issues, assist with marketplace quality assurance, and collaborate with Account Support and cross-functional teams to improve customer experiences and resolve issues.
Responsibilities
- Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
- Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
- Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
- Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
- Assist with account-specific tasks, including preparing or updating internal reference materials
- Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
- Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
- Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
- Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions
Skills
- • Work is performed while sitting/standing and interfacing with a personal computer
- • Requires the ability to communicate effectively using speech, vision, and hearing
- • Requires the regular use of hands for simple grasping and fine manipulations
- • Requires occasional bending, squatting, crawling, climbing, and reaching
- • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs
- • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
- • Access to a home router and modem
- • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)
- • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment
- • The desire and ability to work and communicate with other team members via chat, webcam, etc
- • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY)
- H-1B Visa Sponsorship Not Available, W2 only
- This role does not require previous experience
- This role does not require a degree
- • Excellent written and verbal communication, with the ability to explain information clearly and professionally
- • The ability to multitask and prioritize responsibilities in a fast-paced service environment
- • Strong attention to detail and the ability to work with accuracy across multiple systems
- • Curiosity and problem-solving skills to understand the root cause of customer or order issues
- • The flexibility to work independently and also as part of a supportive and collaborative team
- • A positive attitude and the ability to remain patient and empathetic when faced with challenges
- • Initiative to ask questions, seek clarity, and look for opportunities that improve your own performance and the customer experience
- • An ownership mentality, taking pride in accuracy, follow-through, and the quality of your work
- Cable or fiber internet connections (at least 75mbps download/10mbps upload)
- Wired connection
Benefits
- 401(k) matching
- Employee Assistance Program
- Company Discounts
- On-Site Fitness Centers (available at HQ locations only)
- Dog-friendly Offices (available at HQ locations only)
Company Overview