Note: The job is a remote job and is open to candidates in USA. Zentro Internet is an independent internet service provider delivering bulk internet and managed Wi-Fi solutions to multi-dwelling communities in the United States. The Customer Support Inside Sales Rep handles inbound and outbound calls, builds customer relationships, identifies sales opportunities, guides customers through online sign-up processes, provides basic troubleshooting, and meets sales and retention goals in a remote environment.
Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Identify customer needs and recommend appropriate products or services
- Guide customers step-by-step through the process of signing up for products and services using the company website and portal
- Provide **basic troubleshooting assistance** to customers experiencing issues during the sign-up or onboarding process
- Meet or exceed sales, retention, and performance goals
- Accurately document customer interactions in company systems
- Resolve customer concerns with patience and a solution-oriented approach
- Maintain a high level of product and system knowledge through ongoing training
- Adherent to company policies, procedures, and ethical standards
- Collaborate effectively with team members and support group decisions
Skills
- High School Diploma or Equivalent Education
- Requires a minimum of **two (2) years** of experience in **customer service, call center, sales, and/or retention**
- **Basic troubleshooting knowledge** with the ability to assist customers in navigating websites, portals, and online sign-up processes
- High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Strong problem-solving skills with patience and a positive approach
- Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
- Excellent verbal communication and active listening skills
- Must have a **distraction-free, dedicated workspace** suitable for remote work
- Windows 11 operating system (**No Macs or Chromebooks**)
- Minimum of **8GB RAM**
- Ability to connect directly to your modem using an **ethernet cable**
- Ability to connect to a **USB headset**
- A **camera** is required for training and meetings
- Internet speed of **at least 50 Mbps download and 25 Mbps upload**
- Remote position- Must be able to work independently while remaining engaged and responsive to the team
Benefits
- Commission eligibility
- Health benefits
- Dental benefits
- Vision benefits
- Paid vacation
- Paid sick leave
- Paid holidays
- Headset provided
- Keyboard provided
- Mouse provided
- Remote position
Company Overview