Note: The job is a remote job and is open to candidates in USA. Navanta is a community bank technology outfitter that provides purpose-built solutions and support to help community banks thrive. The Customer Support - Deposit Analyst provides banking application support to customers by handling service requests, troubleshooting issues, documenting resolutions, supporting software releases, and participating in bank projects and client initiatives.
Responsibilities
- Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support
- Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests
- Assists in implementation of new software releases for applications responsible for supporting bank processing
- Documents resolutions in a central location for knowledge sharing internally and with customers
- Participates on bank conversion/merger/acquisition teams as needed
- Assists with Major Projects and Initiatives as assigned
- Participates in assessments, project planning and client meetings
- Works with third party vendors on behalf of customers
- Analyzes and evaluates service requests to identify trends and make recommendations
- Other duties as assigned
Skills
- Strong analytical and troubleshooting abilities
- Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it
- Understanding of item processing or the capacity to learn
- Extremely comfortable working with computers and a variety of computer applications
- Excellent verbal and written communication skills
- Ability to work without direct supervision
- Ability to manage multiple tasks and projects with accuracy and attention to detail
- Ability to work effectively with deadline demands
- Take ownership and accountability, in order to follow problems through to resolution
- Motivated, independent learner
- Ability to work in a team-oriented, collaborative environment
- Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
- Bachelor's degree required or High School Diploma or general education degree (GED) with work experience equivalent
- Three (3) years prior experience in bank/financial industry desired
- Three (3) years prior experience in direct client support desired
- Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired
Company Overview