Note: The job is a remote job and is open to candidates in USA. PBI Education is a leading provider of continuing medical education and professional development programs for healthcare professionals. They are seeking a remote-based Customer Support Coordinator to serve as a primary point of contact for healthcare professionals participating in their courses, providing exceptional customer service and administrative support throughout the registration and course participation process.
Responsibilities
- Serve as primary customer-facing representative to course participants, providing exceptional customer service via phone, email, Zoom, and other communication channels
- Assist participants with course registration, enrollment, scheduling, payment processing, and general program inquiries
- Ensure timely follow-up and resolution of participant requests, questions, and concerns
- Maintain accurate participant records and documentation within company databases and CRM systems
- Develop and maintain proficiency with company technology platforms to provide basic technical support to participants and troubleshoot issues related to course participation, learning management system (LMS), Zoom, and website registration processes, escalating complex issues when appropriate
- Conduct brief Zoom technology check sessions with participants to verify system readiness and assist with technical onboarding
- Support ongoing process improvement initiatives by identifying opportunities to enhance participant experience and operational efficiency
- Serve as Course Proctor over assigned course weekends to provide administrative support to course faculty and to monitor and enforce participant attendance, engagement, and compliance with course policies
- Support outreach and partnership initiatives by assisting with relationship-building efforts
- Coordinate and process group registrations and organizational enrollments for online educational programs
- Compile information on industry trends and developments, and regulatory needs, providing insight and data to help guide outreach
- Generate reports and assist with data entry, record maintenance, and information tracking within company systems to support outreach initiatives
Skills
- Bachelor's degree and 3+ years of experience in customer service, sales, administrative support, participant services, or similar professional role
- Strong written and verbal communication skills with a high degree of professionalism
- Ability to manage multiple priorities while maintaining accuracy and responsiveness
- Proficiency with Google Workspace, Microsoft Office, Adobe Acrobat, and virtual meeting technology
- Experience working with databases and business software systems, including data entry, record management, and report generation
- Ability to learn new technology platforms quickly and independently
- Experience supporting healthcare professionals, continuing education programs, training organizations, or professional services firms
- Experience working in a remote or hybrid work environment
- Experience using learning management systems (LMS), customer relationship management (CRM) systems, or online registration platforms
- Advanced proficiency with Zoom and virtual meeting technology
Benefits
- A healthcare stipend
- A health and wellness stipend
- 401(k) with employer match
- Paid time off
- Paid holidays
- Paid parental leave
- Paid home internet expenses
- Company-provided technological equipment
Company Overview