Note: The job is a remote job and is open to candidates in USA. Hope’s Global Getaways is seeking a Customer Support Coordinator to help clients explore vacation options and coordinate travel services. The role involves researching and comparing choices, organizing trip details, and staying in contact with clients throughout the planning process.
Responsibilities
- Consult with clients to learn about their preferred destinations, travel dates, budget, interests, and overall vacation goals
- Search available resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages
- Compare suitable options and help clients understand the differences between available choices
- Coordinate selected vacation services through approved supplier resources and booking platforms
- Keep important trip information, confirmations, deadlines, and planning notes organized
- Stay in contact with clients regarding updates, pending decisions, and information still needed
- Assist with routine booking adjustments and service questions when necessary
- Maintain accurate client records and continue building knowledge of destinations and supplier offerings
Skills
- Strong written and verbal communication skills
- Helpful, professional, and service-minded approach
- Strong organization and attention to detail
- Comfortable conducting online research and comparing options
- Ability to manage multiple client requests and planning deadlines
- Consistent follow-up and dependable time-management skills
- Comfortable working independently and taking responsibility for assigned tasks
- Willingness to learn supplier systems, booking tools, and digital platforms
- Basic computer proficiency and reliable internet access
- Must be at least 18 years of age
- Must be legally eligible to work and reside in the US, UK, Mexico, Australia, Spain, or another qualifying countries
Benefits
- Remote opportunity with flexible scheduling
- Training available for individuals new to the travel industry
- Ongoing supplier and destination education
- Access to team guidance and development resources
- Performance-based incentive and recognition opportunities
- Qualifying travel-related discounts and industry benefits
- Continued opportunities to strengthen customer-service and vacation-planning skills
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