Note: The job is a remote job and is open to candidates in USA. Leland is building the home for ambition in the age of AI. They are seeking an experienced Customer Support Coach to work with clients looking to break into or grow within customer support roles, focusing on technical skills and career development.
Responsibilities
- Teaching core issue resolution, troubleshooting, and technical support skills
- Helping clients strengthen customer satisfaction and customer feedback analysis practices
- Guiding clients on applying emerging tools like AI fundamentals and AI automation to their support work
- Offering resume review, LinkedIn review, and cover letter guidance
- Providing interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles
- Partnering with our team to deliver a high-quality, supportive experience for every client
Skills
- Hands-on experience in customer support (as a support specialist, technical support engineer, or industry professional)
- Strong track record of resolving issues and keeping customers satisfied
- Clear, structured approach to coaching clients through both technical and career growth
Benefits
- Coaches set their own hours and rates
- Host sessions virtually
- Partner with our team to deliver a high-quality, supportive experience for every client
Company Overview