Note: The job is a remote job and is open to candidates in USA. Penguin Random House, a division of Bertelsmann AG and the world's largest general trade book publisher, is seeking a dynamic Customer Support and Analytics Representative. The role serves as the first point of phone and email contact for internal and external contacts, handling product inquiries and problem resolution while providing exceptional service in a fast-paced environment.
Responsibilities
- Our support representatives serve as the first point of phone and email contact for our internal and external contacts answering inquiries relating to a variety of product information and problem resolution
Skills
- High School diploma or equivalent
- Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
- Excellent PC skills that includes Microsoft Office suite
- Strong Excel skills
- Professional written and oral communication skills
- Strong analytical and problem solving skills
- Ability to work in fast-paced environment
- Some college preferred but not required
- Prior customer service experience preferred
- SAP and MARC experience preferred
Benefits
- This position can either be office based or remote.
- This position is eligible for bonus or profit share, contingent on the company's results.
Company Overview
Company H1B Sponsorship