Note: The job is a remote job and is open to candidates in USA. Lago is recruiting a Customer Support Specialist to support Deadlast’s customer communications and day-to-day operations. The role handles email inquiries, order management, data entry, and support workflows, with possible SMS support as business needs evolve.
Responsibilities
- Respond to customer inquiries through email in a timely and professional manner
- Assist with order status, shipping, product, and other routine customer questions
- Investigate customer issues and provide accurate, helpful responses
- Follow up on unresolved inquiries and escalate complex issues when necessary
- Maintain a professional and consistent brand voice
- Review order details and customer information in Shopify or related systems
- Assist with routine order management and customer account inquiries
- Identify order discrepancies and flag issues requiring additional attention
- Maintain accurate customer and order information
- Enter, update, and verify information across internal systems and spreadsheets
- Maintain organized records of customer inquiries and issue resolutions
- Complete routine administrative tasks related to customer support
- Ensure data accuracy and consistency across records
- Follow established customer support procedures and workflows
- Identify recurring customer issues and communicate relevant patterns to the team
- Maintain organized support notes and documentation
- Adapt to new tools, processes, and communication channels as the business grows
Skills
- Strong written English communication skills
- Excellent attention to detail and data accuracy
- Strong organizational and time management skills
- Ability to manage multiple inquiries and prioritize tasks effectively
- Professional customer service and problem-solving skills
- Ability to work independently with minimal supervision
- Detail-oriented and accurate when handling customer information
- Strong written communicator who delivers clear, professional responses
- Customer-focused and solutions-oriented
- Organized and comfortable managing multiple requests simultaneously
- Reliable, proactive, and accountable
- Previous experience in customer support or customer service
- Hands-on experience with Shopify or Shopify order management
- Experience supporting ecommerce businesses
- Familiarity with help desk platforms or shared customer support inboxes
- Experience with spreadsheets and administrative data entry
- Experience creating customer support templates or documenting workflows
- Familiarity with SMS-based customer support
Benefits
- Remote work: Work from anywhere—our team is global, and we value work-life balance.
- Growth opportunities: You’ll have the chance to shape your role and grow with us.
- Join a team passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
Company Overview