Note: The job is a remote job and is open to candidates in USA. TH&M Solutions is seeking a part-time, remote Customer Success Specialist to support clients in successfully using its services and products. The role focuses on onboarding, training, customer support, troubleshooting, satisfaction monitoring, feedback collection, service improvement, churn reduction, adoption growth, recordkeeping, and reporting.
Responsibilities
- Supporting clients through onboarding, training, and ongoing guidance to ensure successful use of TH&M Solutions’ services and products
- Respond to customer inquiries, troubleshoot issues, and collaborate with internal teams to resolve concerns promptly
- Monitoring customer satisfaction, gathering feedback, identifying opportunities for service improvements, and proactively engaging with customers to reduce churn and increase adoption
- Maintain accurate records of interactions and prepare reports on customer trends and outcomes
Skills
- Strong customer-facing skills, including Customer Service and Customer Support experience
- Ability to drive Customer Satisfaction through proactive engagement and problem-solving
- Excellent Communication skills, both written and verbal, with a clear and professional style
- Solid Analytical Skills to interpret customer data, identify patterns, and recommend improvements
- Experience working remotely and managing time effectively in a part-time role
- Familiarity with CRM or customer success tools and basic productivity software
- Background in IT services, SaaS, or technology consulting is beneficial
- Relevant education or training in business, communications, or a related field is an advantage
Benefits
- Part-time role
- Remote role
Company Overview