Note: The job is a remote job and is open to candidates in USA. SGS is a global leader in inspection, verification, testing, and certification services, operating across numerous industries worldwide. The Customer Success & Solutions Manager owns the customer journey from late-stage sales through onboarding, adoption, and growth, while demonstrating products, guiding implementations, managing relationships, and relaying feedback to internal teams.
Responsibilities
- Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions
- Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement
- Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements
- Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products
- Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements
Skills
- 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role
- Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity
- Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences
- Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams
- Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities
Benefits
- Medical, dental and vision insurance
- Life insurance
- Employee assistance programs
- 401(k) with company match (immediate vesting upon enrollment)
- Online training courses
- Virtual and classroom development experiences
- Tuition reimbursement program
- Paid-time off and family leave
Company Overview