Note: The job is a remote job and is open to candidates in USA. BioIntelliSense, Inc is a company focused on proactive healthcare monitoring solutions. They are seeking a Customer Success Project Manager to lead project teams, manage customer relationships, and ensure successful project outcomes within the healthcare sector.
Responsibilities
- Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
- Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
- Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
- Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
- Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
- Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
- Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
- Collaborate with leadership to develop and implement strategies to drive customer success
- Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
Skills
- Bachelor's degree required
- 6-10 years of experience in program management or related discipline
- Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization - must be a collaborator and communicator
- Accepts responsibility and accountability for project success and associated key decisions
- Continuous improvement mindset and a result and quality driven approach
- Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
- Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
- Experience with Salesforce and with project management tools such as Jira or Smartsheet
- Project Management Professional (PMP) certification or similar certification is a plus
- Experience project managing an implementation with a healthcare customer is a plus
- Healthcare experience and medical device experience preferred
Benefits
- Robust Medical, Dental and Vision Plans
- STD, LTD, Insurance Plans
- HSA and Flexible Spending Accounts
- Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
- FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays
- Home Office Benefits Stipend
Company Overview