Note: The job is a remote job and is open to candidates in USA. Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. They are seeking a Customer Success Partner to lead relationships and drive outcomes across their largest enterprise customers, ensuring customers achieve measurable value and long-term partnership results.
Responsibilities
- Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
- Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
- Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
- Partner with Account Management to support renewals and expansions, targeting strong retention and growth
- Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
- Develop and share success stories that demonstrate clinical, operational, and organizational impact
- Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
Skills
- 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
- Proven success managing 10+ strategic or enterprise accounts at a time
- Strong ability to communicate customer value using data and outcomes
- Strong experience in increasing product utilization across accounts
- Skilled in executive engagement, success planning, and facilitating high-impact business reviews
- Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
- Strong analytical, organizational, and communication skills
- Collaborative and comfortable working across multidisciplinary teams
- Bachelor's degree required
- Ability to travel 30% for customer visits
- Certification in Customer Success or advanced business training
Benefits
- Wide and generous health benefits
- Significant equity and 401(k) plans matched to 4%
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
- Unlimited PTO
- Fully remote work environment
- Additional mental health days off you can take any given moment simply because you need them.
Company Overview