Note: The job is a remote job and is open to candidates in USA. Scout Services is hiring its first Customer Success & Operations team member to manage customer and vendor relationships and support the company’s growing operations. The role involves handling communications, working in company software, onboarding customers and vendors, resolving issues, improving processes, documenting workflows, and making occasional on-site visits.
Responsibilities
- Handle day-to-day communication with customers, vendors, and property contacts, by phone and by email
- Work in our software on behalf of users: setting up accounts, moving jobs forward, resolving issues, and keeping records accurate
- Catch loose ends before they turn into problems, and follow up until a matter is genuinely closed
- Support new business, from answering inbound interest to onboarding new customers and vendors
- Visit clients, vendors, and properties in the Baton Rouge and New Orleans areas when the situation calls for it
- Flag the parts of our process that are slow or breaking down, and help fix them
- Document how the work gets done, so the next several hires can run it the same way
Skills
- Based in Louisiana, ideally Baton Rouge or New Orleans
- Reliable transportation, and willingness to make occasional on-site visits
- Reliable internet and a quiet place to take calls
- Experience in a role dealing directly with people: service and hospitality, customer service, account management, operations, or sales support
- Legally authorized to work in the United States
- Someone who is effective on the phone
- You can call a person you have never met without hesitating, and you can write a clear, professional email the first time
- Someone who runs their own day
- You keep your own list, you do not wait to be told what comes next, and nothing sits in your inbox for three days
- Someone who is strong with technology and wants to get stronger
- You pick up new software quickly and you stay calm when something breaks
- Beyond that, we are looking for someone eager to adopt AI tools and build AI-powered workflows into the job itself
- Used well, they allow one person to handle what used to require a team, and we would rather you experiment than wait for permission
- Comfort with spreadsheets helps
- Someone who stays organized when the volume picks up
- You can have fifteen matters open and still know exactly where each one stands
- Someone who takes real satisfaction in helping people
- Solving a customer's problem should be one of the better parts of your day
- Background in property management, real estate services, or field services
- Experience with a CRM or ticketing system
- Sales or business development experience
Benefits
- As one of the first hires in this function, you are in position to shape the role as it grows
- Direct access to leadership and a real say in how the business runs
- Remote work
Company Overview