Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Customer Success Manager - VMware. This role is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews.
Responsibilities
- Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
- Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
- Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
- Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
- Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
- Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
- Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
- Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
- Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
- Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
Skills
- Completed Bachelor's Degree or relevant work experience required
- Ability to travel to SHI, Partner, and Customer Events
- 2-4 years of experience in a technical, business, or sales role
- 2+ years of experience selling VMware products
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
- In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate
- Ability to articulate VMware's renewal program - Intermediate
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
Company Overview