[Remote] Customer Success Manager (US Remote)

Note: The job is a remote job and is open to candidates in USA. Upwind is a next-generation Cloud Security Platform that provides runtime-informed risk prioritization, threat protection, and cloud infrastructure security management. The Customer Success Manager will own strategic customer relationships, guide customers from onboarding through renewal, drive adoption and measurable business value, and identify retention and expansion opportunities.

Responsibilities

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers
• Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams
• Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales
• Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap
• Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities
• Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria
• Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria
• Build strong relationships across executive, security, DevOps, and cloud leadership
• Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time
• Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts

Skills

• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
• Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies
• Exceptional communication, stakeholder management, and executive presentation skills
• Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs
• Comfortable working in fast-paced environments and influencing both customer and internal priorities
• Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention
• Ability to connect technical capabilities to business impact, security outcomes, and ROI

Company Overview

Upwind Security provides unified cloud and application security, using real-time visibility to identify threats and protect data integrity. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.upwind.io.

Company H1B Sponsorship

Upwind Security has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.