Note: The job is a remote job and is open to candidates in USA. Passion Product LLC runs the Passion Product Accelerator, a coaching program that helps entrepreneurs launch and scale physical products on Amazon. They are hiring a Customer Success Manager to own the student experience from onboarding through launch.
Responsibilities
- Run onboarding and check-in calls with new and active students
- Keep students on track, and re-engage the ones who drift off
- Handle the hard conversations - frustration, doubt, refund requests - with composure
- Triage student questions (product research, Helium 10, listings) and route to coaches when needed
- Manage light post-close admin: payment plans, subscription changes, financing applications
- Present relevant program upgrades and add-on services where they genuinely fit the student
Skills
- US-based, native-level English and a natural, easy conversational style
- Some sales background (modern setting - not a car lot)
- Tech adaptability
- Genuinely wants to be in conversations with people all day
- E-commerce or Amazon FBA experience is a strong plus. If you've done product research or launched a product yourself, say so
Benefits
- Performance incentives on program upgrades and add-on services
Company Overview