Note: The job is a remote job and is open to candidates in USA. Infinx is a fast-growing healthcare technology company that helps providers overcome revenue cycle challenges through automation and intelligence, improving reimbursements for patient care. The Customer Success Manager serves as the strategic partner for assigned Prior Authorization clients, managing relationships, onboarding, adoption, customer health, business reviews, and data-driven improvements while collaborating across teams to drive retention and long-term success.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers
- Take ownership of customer success by proactively managing customer health, identifying risks, and driving resolution before issues escalate
- Lead customer onboarding, implementation support, adoption planning, and ongoing success initiatives
- Conduct regular business reviews with customers to communicate value, performance metrics, key accomplishments, and improvement opportunities
- Monitor customer satisfaction, adoption, and engagement while developing action plans to improve outcomes
- Collaborate cross-functionally with Operations, Product, Implementation, Engineering, Clinical teams, and Support to advocate for customer needs and resolve issues
- Identify opportunities for service expansion, additional solutions, or strategic growth within existing accounts
- Identify growth opportunities within accounts
- Maintain accountability for assigned customer outcomes, retention, and long-term partnership success
- Assist in other duties as assigned
Skills
- Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or related field
- 3+ years of experience in customer success or account management
- Exceptional relationship-building and customer engagement skills
- Strong customer advocacy mindset
- Executive presence and professionalism
- Excellent written and verbal communication
- Presentation and facilitation skills
- Active listening and consultative communication
- Prior Authorization operations or workflow experience
- Experience working with healthcare technology or SaaS solutions
- Knowledge of payer prior authorization processes and healthcare reimbursement workflows
- Experience conducting Executive Business Reviews (EBRs/QBRs)
- Experience with Electronic Health Records (Epic, Cerner, athenahealth, etc.)
- Experience with CRM platforms such as Salesforce or HubSpot
- Experience using business intelligence and reporting tools
- Experience identifying workflow improvements through data analysis
Benefits
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Pet Care Coverage.
- Employee Assistance Program (EAP).
- Discounted services.
- Flexible work hours when possible.
- A genuine sense of belonging to a dynamic and growing organization.
Company Overview