Note: The job is a remote job and is open to candidates in USA. Blue Bite, a leading Connected Media Platform and brand of Markem-Imaje, helps brands connect physical products and out-of-home campaigns with personalized digital experiences and measurable outcomes. The Customer Success Manager will support programmatic advertising campaigns from post-sale kickoff through reporting, renewal, and expansion, partnering with Sales, Ad Ops, and clients on campaign execution, technical measurement, attribution, and performance. The role will also identify upsell opportunities and create materials that enable revenue growth.
Responsibilities
- Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting, renewal, and expansion
- Support Sales-to-Ad Ops handoffs by documenting campaign goals, targeting, creative needs, KPIs, timelines, media requirements, and measurement setup
- Support technical and measurement-related client needs, including attribution, pixel placement, conversion tracking, lift studies, reporting methodology, and campaign performance questions
- Join client calls with Sales to provide programmatic media context, help answer technical questions, and support attribution or measurement discussions
- Craft campaign recaps, reporting highlights, performance narratives, and renewal recommendations that clearly communicate client value
- Identify upsell and expansion opportunities across Geofencing, CTV, Online Video, Audio, Attribution Studies, and other omnichannel paid media solutions
- Create reusable case studies, one-pagers, performance examples, and sales enablement materials to support active opportunities and renewals
Skills
- 3+ years of experience in customer success, technical account management, ad operations, programmatic media, revenue enablement, or a related paid digital advertising role
- Strong understanding of digital and programmatic advertising, including DSPs, SSPs, pixels, conversion tracking, attribution, campaign measurement, and reporting
- Strong Excel and reporting skills, with the ability to organize campaign data, analyze outputs, and manage detailed tracking documents
- Highly detail-oriented and organized, with the ability to manage multiple projects, deadlines, and client needs simultaneously
- Ability to explain technical advertising concepts clearly to internal teams and external clients
- Comfortable joining client conversations around paid media strategy, attribution, measurement setup, campaign performance, pixels, reporting methodology, and troubleshooting
- Commercial mindset with an understanding of how client success, renewals, upsells, reporting, and account growth connect to revenue
- Experience working at or closely with a DSP, SSP, adtech platform, media network, agency, trading desk, or digital media company strongly preferred
- Experience with HubSpot, Google Campaign Manager 360, DSP platforms, mobile measurement partners, and campaign reporting dashboards preferred
Benefits
- Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan
- 401(k) savings plan with employer contributions
- Medical, dental and vision insurance
- Wellness programs
- Health savings account
- Health care and dependent care flexible spending accounts
- Company paid short-term disability and long-term disability
- Company paid employee basic life and AD&D insurance
- Supplemental employee and dependent life insurance
- Optional accident, hospital indemnity and critical illness insurance
- Adoption, surrogacy, and fertility benefits and assistance
- Commuter benefits
- Parental, military, jury duty, and bereavement leaves of absence
- Paid time off, including 10 paid holidays per calendar year
- Paid vacation days beginning at 80 hours annually
- 64 paid sick leave hours annually or as provided under state and local paid sick leave laws
- Tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
- Business travel services
- Employee discounts
- Employee assistance program that includes company paid counseling sessions and legal services
- Remote work arrangement
Company Overview