Note: The job is a remote job and is open to candidates in USA. StreetLight provides Big Data analytics and machine-learning solutions for transportation, mobility, and location intelligence through its SaaS platform, bulk data delivery, and APIs. The Customer Success Manager will manage private-sector customer portfolios, guide onboarding and product adoption, lead customer reviews, and drive subscription renewals and expansions.
Responsibilities
- Serve as Customer Success Manager for a portfolio of private sector customers leveraging mobility data for a variety of business purposes
- Proactively manage customer relationships throughout the lifecycle of the subscription, which starts at the kick-off meeting
- Design and execute customer success plans to ensure customer subscriptions renew on-time, and revenue targets are hit
- Develop onboarding plans for new customers assigned to your portfolio and coordinate with the StreetLight Support and Training teams to ensure successful adoption of StreetLight products
- Lead quarterly business reviews and cadence check-ins with customers to engage stakeholders, assess subscription health, and move forward on key subscription outcomes, including renewal and expansion
- Collaborate and coordinate with members of the Sales Team to identify expansion opportunities and enable their pursuits
- Prepare meeting materials, including usage reports or demos to ensure high engagement and adoption, and that value is generated from StreetLight products and solutions
- Consistently maintain details of renewal opportunities and customer status information in StreetLight Data’s customer relationship management (CRM) system and provide accurate renewal forecasts
- Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quota and StreetLight business objectives
- Provide regular updates to management, finance and support staff concerning account issues and financial status
Skills
- Minimum of 3 years of experience working as a customer success or account management representative for a software company, a civil engineer, transportation planner or consultant
- Bachelor's degree from an accredited higher education institution
- Strong collaboration skills and the ability to work in a team environment
- Project Management/Program Management skills to execute success and onboarding plans
- Proficiency with Microsoft Office 365 software including Outlook, Word, and Excel
- Excellent communication skills - written and verbal
- Comfortable presenting to senior executive management and large audiences
- Multi-tasking, critical thinking skills, and the ability to influence and manage multiple priorities are essential
- Team-oriented, flexible, and able to see the big picture because our entire team must meet our goals for StreetLight Data to be successful
- Must be willing and able to travel up to 30% to achieve objectives. Travel may include industry conferences and trade shows, on-site customer meetings, and/or internal company meetings
- 5+ years of experience working in the previously mentioned fields (customer success or account management representative for a SaaS company, a civil engineer, or transportation planner)
- A master's degree (or higher) from an accredited higher education institution
- Experience selling to and working with large (ex. Fortune 500) enterprises
- Advanced technical skills including APIs; data analytics/data science; geospatial information systems (GIS), and location intelligence
- Ability to demonstrate meaningful experience with software packages including: SalesCloud, ServiceCloud, Gainsight, Vitally, Atlassian, Asana, Outreach
- Previous experience with sales or renewal quotas and successfully achieving them
Benefits
- Commission component on top of the base salary listed on this posting
- USA (remote position)
Company Overview