Note: The job is a remote job and is open to candidates in USA. Trackunit is a fast-growing supplier of IoT solutions that connect machines, people, and systems in the global construction industry. The Customer Success Manager will own the post-sales lifecycle for strategic OEM customers, drive adoption and measurable value, support renewals and expansion, and coordinate cross-functional initiatives across commercial, product, support, and technical teams.
Responsibilities
- Strategic Portfolio Ownership: Own the full post-sales lifecycle portfolio of Midmarket and/or strategic OEM customers in the IoT and telematics space
- Value & Adoption Leadership: Translate OEM challenges into Trackunit-enabled solutions that create differentiation, efficiency, and customer value into clear success plans and drive platform adoption through hands-on guidance and best practices
- Renewal & Growth: Ensure renewal readiness by documenting value delivery; partner with Commercial teams to identify and qualify expansion opportunities
- Cross-Functional Advocacy: Partner with commercial Product, Support, and Technical Account Management (TAM) teams to identify and nurture upsell and cross-sell opportunities across OEM programs and dealer ecosystems to resolve blockers and ensure the customer's voice informs our roadmap
- Operational Excellence: Maintain accurate success plans and data-driven AI insights in our CRM and related systems to track health and inform strategic decisions
Skills
- 3-5+ years of Customer Success, Engagement, or Account Management experience in B2B SaaS, IoT, or telematics
- Proven ability to deliver measurable outcomes with Midmarket and Enterprise-level customers
- Preference to industry knowledge of construction equipment, manufacturing, and fleet management—including equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership
- High-level technical fluency—you don't need to code, but you understand IoT platforms, device connectivity, and data analytics
- Strategic, data-driven mindset with strong execution skills and follow-through
- Passion for building relationships, solving complex problems, and driving OEM business transformation
- Highly organized, self-starter who thrives in a fast-paced, global environment
- Flexible, agile mindset to adapt to changing priorities and evolving OEM needs
- Strong project management skills with the ability to manage multiple strategic initiatives simultaneously
- Experience with CRM tools and customer management platforms
- Familiarity with IoT hardware/software integrations, data analytics, and API-driven solutions
- Location: Remote, North America (Ontario, Canada – Central/East Coast hours preferred)
- Travel: 25–30% for customer workshops and key lifecycle moments
- 3-5+ years of Customer Success, Engagement, or Account Management experience in B2B SaaS, IoT, or telematics
- Proven track record of managing complex enterprise customers and engaging with executive-level stakeholders
- Ability to translate technical or product concepts into measurable business value for customers
- Strong problem-solving skills with a bias toward action and follow-through in fast-paced environments
- AI Fluency - Able to translate data intelligence into meaningful and actionable insights
- Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience)
- Preference to industry knowledge of construction equipment, manufacturing, and fleet management—including equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership
Benefits
- Fully remote work arrangement in North America, with Ontario, Canada Central/East Coast hours preferred.
- Regular check-ins and social events across teams, departments, and borders.
- Personal and professional development focused on impact on yourself, your teams, and the organization’s strategy.
- Flexible work setup.
- IT equipment provided to succeed in your chosen routine.
Company Overview