Note: The job is a remote job and is open to candidates in USA. Revenova is seeking a Customer Success Manager I to support and develop relationships with a portfolio of smaller, lower-complexity customers. The role focuses on customer engagement, platform adoption, renewals, account maintenance, escalation coordination, and building expertise in transportation technology and logistics operations.
Responsibilities
- Support and manage day-to-day relationships for a portfolio of smaller and lower-complexity Revenova customers
- Maintain regular and proactive communication with assigned customers to promote engagement and strengthen customer relationships
- Develop an understanding of each customer's business, transportation workflows, goals, and use of the Revenova platform
- Help customers understand and utilize available Revenova resources, training, and product capabilities
- Monitor customer engagement and identify concerns, adoption challenges, or changes in customer sentiment that may require additional attention
- Prepare for and participate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows
- Manage renewal activities for assigned accounts, including renewal outreach, coordination, and execution of the renewal process
- Recognize potential customer needs or opportunities for additional Revenova products and services and communicate them to the appropriate team
- Ensure customer account information, contacts, engagement activity, and relevant account updates are accurately maintained within internal systems
- Participate in implementation-to-Customer Success handoffs for newly assigned customers
- Build knowledge of Revenova, Salesforce, transportation management systems, and logistics operations through training and hands-on customer experience
- Travel occasionally as needed for customer or company engagements
- Escalate customer concerns, risks, and complex business needs to Customer Success leadership or the appropriate internal resource rather than attempting to resolve them alone
- Coordinate with Support, Professional Services, Product, and Technical Account Managers to connect customers with the right internal resource for technical or implementation questions
- Share customer feedback and recurring themes with Customer Success leadership
Skills
- • Strong written and verbal communication skills
- • Strong organizational and time-management skills with the ability to manage multiple priorities
- • Customer-focused mindset and ability to build positive professional relationships
- • Curiosity and willingness to learn customers' businesses, workflows, and goals
- • Ability to recognize when a customer concern requires additional support or escalation
- • Comfortable learning new software platforms, technology, and transportation concepts
- • Self-motivated, coachable, and interested in developing a career in Customer Success
- • 1–3 years of experience in logistics, transportation, supply chain, customer-facing account management, or customer service preferred
- • Experience with Salesforce is a plus but not required
Benefits
- Build knowledge of Revenova, Salesforce, transportation management systems, and logistics operations through training and hands-on customer experience.
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