Note: The job is a remote job and is open to candidates in USA. n8n is an open workflow orchestration platform that empowers technical teams to automate processes efficiently. As a Customer Success Manager for the Guided segment, you will manage a portfolio of enterprise accounts, ensuring successful onboarding and adoption while driving measurable business outcomes and revenue growth.
Responsibilities
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
Skills
- Enterprise Customer Success experience
- Value & outcomes mindset
- Technical fluency
- Commercial acumen
- Operational rigor
- Clear, high-trust communication
- Cross-functional leadership
- Builder mindset in ambiguity
- Automation + AI curiosity
- Startup/scale-up experience
- Multi-region collaboration experience
- Technical or STEM education
- Familiarity with n8n or similar platforms
Benefits
- Competitive compensation We offer fair and attractive pay.
- Ownership Our core value is to 3empower others,4 and we mean it1you1ll get a slice of n8n with equity.
- Work/life balance We work hard but ensure you have time to recharge: + Europe: 30 days of vacation, plus public holidays wherever you are. + US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness + Europe: We provide benefits according to local country norms. + US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families1plus a no-cost premium HDHP option with a pre-seeded HSA1along with dental and vision coverage.
- Future planning + Europe: We provide pension contributions according to local country norms. + US: 401(k) retirement plan with a 4% employer match.
- Financial security + Europe: We provide benefits according to local country norms. + US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth We hire rising stars who grow with us! You1ll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid1please check the job description.
- Giving back We're big fans of open source, and you'll get $100 per month to support projects you care about.
- AI enablement We believe in working smarter1everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
- Transparency We all know what everyone1s working on, how the company is doing1the whole shebang.
- Country-specific details are provided in your contract.
Company Overview