Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a leading global provider of IT solutions and services, helping organizations transform through technology. The Customer Success Manager – CrowdStrike is responsible for onboarding customers, managing their CrowdStrike Flex agreements, and ensuring customer retention and growth through strategic success plans.
Responsibilities
- Onboard customers and guide them through their CrowdStrike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans
- Function as the Subject Matter Expert (SME) for CrowdStrike Flex agreements
- Collaborate with Engineering, Security Sales, and Services counterparts on CrowdStrike platforms, tools, or services relevant to customers’ needs
- Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback
- Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments
- Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
- Collaborate with sales and partner resources to align to customer objectives and drive co-selling opportunities
- Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
- Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
Skills
- Completed Bachelor's Degree or relevant work experience required
- Ability to travel no more than 15% for SHI, Partner, and Customer Events
- 2+ years of experience in a Customer Success role
- 1+ years of working with Crowdstrike product offerings
- 2+ years of experience in sales role, preferable Security dedicated
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
- In-depth understanding of the CrowdStrike business model and solutions to effectively management customer success plans - Intermediate
- Ability to articulate CrowdStrike Flex agreements program, agreement structure, and renewal program - Intermediate
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
Company Overview