Note: The job is a remote job and is open to candidates in USA. Convr is an AI underwriting, data, and intelligent document automation company serving commercial property and casualty insurers. The Customer Success Manager will serve as the primary link between Convr and its customers, driving platform adoption, managing account health, supporting renewals and expansion, and representing customer needs across internal teams.
Responsibilities
- Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives
- Own customer communication and account health, including adoption risk, renewal readiness, and expansion signals, to deliver a streamlined customer experience
- Apply knowledge of the Convr platform and insurance industry practices to present strategic solutions that help customers realize their goals
- Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates
- Represent the voice of the customer across Convr's cross-functional teams in product and strategic decisions
- Help build scalable Customer Success playbooks, adoption motions, and customer health processes that strengthen a customer-outcomes culture across Convr
- Address customer challenges collaboratively and with a sense of urgency
Skills
- 5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes
- 3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes
- Experience using Salesforce, Zendesk and Jira
- Demonstrated ability to be hands on and truly understand how technology enables customer business objectives
- Strong organizational skills and the ability to manage multiple customers with competing priorities
- Excellent written and verbal communication skills, with the ability to adjust style to the audience and present to business executives
- Bachelor's degree from an accredited college or university, or proven experience
Benefits
- Remote work opportunities
- Flexible paid time off
- Company paid holidays
- 401(k)
- Paid parental leave
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Accident insurance
Company Overview